Privacy Policy

Protecting Your Privacy

To support recent changes in European data law, known as GDPR, we've updated our Privacy Policy.

Our new policies provide clear information on how we handle, store and protect your personal data.

Consent

In specific situations, we can collect and process your data with your consent.

When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent however we will still be required to hold your information for 5 years if you have used our services and we have invoiced you.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations to provide a service.

Legal compliance

If the law requires us to, we may need to collect and process your data.

Legitimate interest

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent however we will still be required to hold your information under contractual obligations if you have used our services and we have invoiced you, this information will be held for five years.

What sort of personal data do we collect?

If you request a quotation we will process contact information and details of the service to be provided. If you request a service from Perkins Pet Services we will require only information and personal data, detailed on our registration form relevant to providing the requested service. Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

How is your data stored?

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

Access to your personal data is password protected when held in cloud-based software or secured in a locked cabinet.

The systems used for processing and storing your data are password protected and encrypted (please see their own privacy statements by using the links below).

Any keys used to access properties are labelled in a coded manner without any personal information.

How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. However financial records of payment made will continue to be held for tax purposes, but account details will not be retained.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Service requests

When making an enquiry, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations.

Website

Third Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

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