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Terms & Conditions

Keys are to be provided and made available to Perkins Pet Services for the dog walking appointment. If it is necessary for keys to be picked up or dropped off in order to complete an assignment, charges will be applied for each trip.


Cancellations - a minimum of 1 month’s notice is required for ANY cancellations of 1 day up to 2 weeks. Any notice for longer than 2 weeks may incur a retainer fee to continue to keep the spot available. If the required notice is not given, charges will be applied in full for the cancelled period.


If the dog is not available in their usual location in your home on planned collection for walks, you may still be charged.


Perkins Pet Services reserves the right to cancel the contract at any time and with immediate effect if the dog does not respond well to the walker and/or other dogs.


The walker will apply personal judgement and cut short a walk, if necessary, because of extreme weather conditions (i.e., heat, thunder storms) for the safety of both the dogs and the walker.


Perkins Pet Services provides a brief, time dependent, towelling of the dog after a wet or muddy walk if owners are not home. Perkins Pet Services cannot be held responsible for the clean and tidy condition of the dog nor your home once the dog is dropped home. It is the owners’ responsibility to make Perkins Pet Services aware of an appropriate place within the home to leave the dog after walks.


Your dog must wear a collar/harness and ID tag with the correct, legal information on (Owner’s name, address inc. postcode and phone number)


All dogs must be up to date with their vaccinations and be on a regular flea and worm control regime. Kennel Cough vaccine is also highly recommended.


All dogs must be older than 3 months of age. They must be compatible with other dogs, preferably familiar with common commands and with reliable recall if you would like them off lead on walks. If your dog must stay on lead during the walk, every effort must be made to ensure the dog can walk without pulling to prevent dog and walker injury.


Full payment for services( agreed either at time of booking or subsequently) is to be made within 7 days of receipt of invoice or, by the date specified on the invoice (via cash or bank transfer). If payment is not made within this time, 2.5% of the total bill will be added for each day that payment is overdue.


The client must provide Perkins Pet Services with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Perkins Pet Services reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.

The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Perkins Pet Services.

Perkins Pet Services must be alerted to any behavioural problems with their pet(s) at the time of booking and at any time they occur during the time of contract. Failure to do so may result in additional charges or cancellation of any future contract. Although Perkins Pet Services holds Public Liability insurance, wherever possible pets should be insured by the client. Perkins Pet Services reserves the right to refuse a booking for any animal which is not insured.

Photos may be taken to be used on Perkins Pet Services’ website, Facebook and/or Instagram page.

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